This page explains when and how you get your money back for purchases on MyNum: the right of withdrawal, the satisfaction guarantee and refunds for errors.
Xprofit OÜ
Registry code: 14662029 (Estonian Commercial Register)
VAT number: EE102244366
Address: Pae tn 21, 11415 Tallinn, Estonia
Email: info@mynum.app
Phone: +372 5898 8503
MyNum is a brand of Xprofit OÜ.
A consumer may withdraw from a distance contract within 14 days (VÕS § 56). For digital content the right of withdrawal ends once performance has begun if all three conditions are met (VÕS § 53 lg 4 p 7¹): you expressly asked us to start before the withdrawal period ends; you confirmed that you know you lose the right of withdrawal once the reading has been delivered to you (both — the checkbox in the order form); and we sent you a confirmation by email.
If any condition is not met, you may withdraw within 14 days by writing to info@mynum.app.
Beyond the law we offer a voluntary guarantee: if a reading you ordered is not for you, write to info@mynum.app within 14 days of receiving it and we refund the payment in full. No reason needed. It applies to one-time readings, one refund per person. The guarantee does not limit your statutory rights.
We deliver the reading properly or refund the payment (for a double charge — the duplicate amount). This applies to subscriptions too.
Withdrawal within 14 days: you may withdraw from the subscription contract within 14 days of its conclusion without giving any reason — with the "I withdraw from the contract" button in the subscription settings or by writing to info@mynum.app. We confirm receipt by email with the date and time, stop the subscription immediately and refund everything charged under it.
Cancellation: after that you can cancel at any time in the settings; the subscription stays active until the end of the period already paid and is not renewed. A period that has started is not refunded, except for errors on our side. If you cancel during a free trial, nothing is charged.
Write to 📩 info@mynum.app (subject: Refund) with your order number and the email used for the order. For a subscription you can also use the withdrawal button in the settings.
We reply within 1–2 business days.
We return the money to the same card or bank account no later than 14 days after receiving your request. Depending on the bank, it arrives within 3–10 business days.
If we cannot agree, you may apply to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority: ttja.ee. It is free of charge for consumers.
📩 info@mynum.app · ☎ +372 5898 8503
Xprofit OÜ, Pae tn 21, 11415 Tallinn, Estonia